Refund policy
RETURN AND REFUND POLICY
Last updated: August 18, 2026
At Kids Blooms, we want you to be satisfied with your purchase. This Return and Refund Policy explains when and how customers can request a return, refund, replacement, or cancellation for products purchased from https://kidsblooms.com.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. Return Window
You may request a return within 30 calendar days after the order is marked as delivered.
Contact us before returning any product. Products sent without prior authorization or to an address not provided by Kids Blooms might not be accepted.
2. Return Eligibility
To qualify for a standard return, the product must be:
- Unused, unworn, and unwashed.
- Free from stains, odors, pet hair, damage, or other signs of use.
- Returned with its original tags, accessories, manuals, and packaging when applicable.
- Accompanied by proof of purchase from Kids Blooms.
Trying on clothing for size is permitted, provided the item remains clean, unworn beyond the fitting, and in resalable condition.
Approval is subject to inspection after the returned product is received.
3. Non-Returnable Items
The following products cannot normally be returned:
- Gift cards and digital products.
- Personalized, customized, or made-to-order products.
- Items clearly marked “Final Sale” or “Non-Returnable” before purchase.
- Opened intimate, hygiene, feeding, or personal-care products.
- Products with removed hygiene seals.
- Toys or accessories showing use, damage, or missing parts.
- Products damaged through misuse, neglect, improper care, or normal wear.
These restrictions do not apply when a product arrives damaged, defective, materially different from its description, or incorrect.
4. Starting a Return
To request a return, email support@kidsblooms.com and include:
- Your full name.
- Your order number.
- The product you want to return.
- The reason for the return.
- Photographs or video when the product is damaged, defective, incorrect, or incomplete.
If the request is approved, we will provide return instructions and, when required, a Return Authorization number.
Because products may be fulfilled from different locations, the correct return address depends on the order. Do not send a return to the address on the original package, a supplier, or our public contact address unless instructed by Kids Blooms.
5. Return Shipping Costs
For approved returns based on a change of mind, incorrect size selection, or another reason not caused by Kids Blooms, the customer is responsible for return shipping costs.
If the product arrived damaged, defective, incorrect, or materially different from what was ordered, Kids Blooms will provide an appropriate resolution. Depending on the circumstances, this may include a prepaid return label, replacement, or refund.
We recommend using a trackable shipping service for customer-paid returns. We cannot confirm receipt of a return that cannot be tracked.
6. Damaged, Defective, Incorrect, or Missing Items
Contact support@kidsblooms.com as soon as possible if an order arrives damaged, defective, incorrect, incomplete, or missing.
Claims must be submitted within 30 days of delivery. Include clear photographs or video of:
- The product and the reported problem.
- The packaging.
- The shipping label.
- Any damage to the parcel.
Do not discard the product or packaging until we confirm that it is no longer required.
After reviewing the claim, we may offer a replacement, full or partial refund, or another appropriate resolution. In some cases, a physical return will not be required.
7. Refunds
After receiving and inspecting an approved return, we will notify you whether the refund has been accepted.
Approved refunds are issued to the original payment method. Store credit will be issued only when you request or agree to it.
Original shipping charges are generally non-refundable for customer-remorse returns. They will be refunded when required by law or when the return resulted from an error by Kids Blooms.
After a refund is issued, your bank or payment provider may require approximately 5–10 business days to post it to your account.
8. Exchanges
We do not guarantee direct exchanges because product availability and fulfillment locations can change.
When a different size, color, or product is needed, we may ask you to return the eligible original item for a refund and place a new order.
For damaged, defective, or incorrect products, a replacement may be offered when stock is available.
9. Order Cancellations
You may request cancellation within 12 hours after placing an order by contacting support@kidsblooms.com.
A cancellation request is not guaranteed. Orders cannot normally be canceled after fulfillment processing or shipment has begun.
If an unshipped order is successfully canceled, the refund will be issued to the original payment method. If cancellation is no longer possible, you may request a return after delivery, subject to this policy.
10. Late or Missing Refunds
If more than 10 business days have passed since we confirmed that a refund was issued:
- Review your bank or card account again.
- Contact your bank, card issuer, or payment provider.
- Email support@kidsblooms.com with your order number if the refund remains unavailable.
11. Store Credit
Store credit may be offered as an optional alternative to a refund. It will not replace a refund to the original payment method without your agreement.
Store credit is issued digitally and can be used only at https://kidsblooms.com, subject to any terms communicated when it is issued.
12. Final-Sale Products
Products clearly identified as “Final Sale” or “Non-Returnable” before purchase cannot be returned for a change of mind.
Final-sale status does not remove your right to contact us about products that arrive damaged, defective, incorrect, or materially different from their description.
13. Payment Disputes
Please contact support@kidsblooms.com first so that we have an opportunity to investigate and resolve an order problem.
Nothing in this policy limits any lawful right you may have to contact your bank, payment provider, or consumer-protection authority.
14. Policy Changes
We may update this policy to reflect operational, legal, or service changes.
The latest version will be published on this page with an updated revision date. Changes will not reduce rights already attached to an order where prohibited by applicable law.
15. Contact Us
For return, refund, replacement, or cancellation questions, contact:
Email: support@kidsblooms.com
Website: https://kidsblooms.com