Refund policy

At Kids Blooms, we want you to love your purchase. We understand that sometimes items may not meet expectations, and we’re here to help. This Returns & Refunds Policy (“Policy”) explains when and how customers can request a return, exchange, or refund for products purchased from our website.

By placing an order, you agree to the terms of this Policy.

1. Eligibility for Returns

  • To qualify for a return, items must be:
    • Unused, unworn, and unwashed.
    • Free of stains, odors, pet hair, and damage.
    • Returned in their original packaging with tags attached.
  • Returns must be requested within 30 days of delivery.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Baby bodysuits, undergarments, socks, bibs, and swimwear.
  • Final sale or clearance items (marked “Non-Returnable”).
  • Gift cards or digital downloads.
  • Toys or accessories that have been opened or show signs of use.

3. Return Process

To request a return:

  1. Contact our support team at support@kidsblooms.com with your order number and reason for return.
  2. If approved, we will provide a Return Authorization (RA) number and return instructions.
  3. Pack the item securely in its original packaging, include your RA number, and ship to the address provided.
  4. Once received, we will inspect the item to ensure it meets our return criteria.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees, unless the return is due to an error on our part (e.g., wrong item, defective product).
  • We recommend using a trackable shipping method. Kids Blooms is not responsible for lost or damaged return shipments.

5. Refunds

  • Once your return is received and approved, a refund will be issued to your original payment method.
  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

  • We currently offer exchanges only for the same product in a different size or color, subject to availability.
  • If the requested exchange is unavailable, we will process a refund instead.
  • Customers are responsible for return shipping of the original item, but replacement items will be shipped free of charge (U.S. orders only).

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery with photos of the issue.
  2. We will arrange a replacement or issue a full refund (including shipping fees).
  3. In some cases, we may ask you to return the item before a replacement/refund is issued.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • First, check with your bank or credit card provider.
  • Then contact your payment provider (PayPal, Stripe, etc.).
  • If you still have not received your refund, contact us at support@kidsblooms.com with your order details.

9. Store Credit Option

In some cases, we may issue store credit instead of a refund. Store credit will be delivered as a digital gift card redeemable only at https://kidsblooms.com/ .

  1. Cancellations
  • Orders may be canceled within 12 hours of placement if they have not yet shipped.
  • Once an order is processed or shipped, it cannot be canceled. Customers may follow the standard return process once they receive the item.

11. International Returns

  • International customers are responsible for all return shipping costs, customs duties, and taxes.
  • Refunds for international returns will exclude original shipping fees and duties paid.

12. Final Sale Items

Items marked as “Final Sale” or “Non-Returnable” at checkout cannot be returned, exchanged, or refunded under any circumstances (unless defective or damaged upon arrival).

13. Disputes & Chargebacks

  • Customers agree to contact us to attempt resolution before initiating a chargeback with their bank or payment provider.
  • Unauthorized chargebacks may result in denial of future purchases from Kids Blooms.

14. Policy Updates

We may update this Returns & Refunds Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

15. Contact Us

For questions or concerns about returns, refunds, or exchanges, please contact us:

Email: support@kidsblooms.com